Absolute Fire & Flood - Privacy Policy (Formal Version)

1. Information We Collect

1.1 Information Provided Directly by You
We may collect personal information including, but not limited to:

• Full name
• Physical address and service location
• Email address
• Telephone number
• Insurance information required for claims processing
• Project-specific information regarding fire or flood damage
• Consent to receive SMS communications
• Any information submitted through our website forms, email communications, or service requests

1.2 Automatically Collected Information
We may automatically collect:

• IP address
• Device identifier
• Browser type and operating system
• Pages accessed, duration of visits, and referring URLs
• Cookies and tracking data for analytics and performance optimization

1.3 Information Obtained from Third Parties
We may receive information from:

• Insurance carriers
• Subcontractors, technical partners, or service vendors
• Referral sources or affiliates

2. Use of Personal Information
We may use personal information for:

• Providing fire and flood restoration services
• Contacting you regarding appointments, scheduling, and service updates
• Delivering estimates, invoices, reports, and required documentation
• Sending SMS project updates or notifications
• Coordinating with insurance carriers
• Enhancing website functionality and internal operations
• Maintaining business records and meeting regulatory requirements
• Preventing fraud and ensuring safety

3. Disclosure of Personal Information
We may disclose personal information to:

• Insurance companies
• Subcontractors, technicians, and third-party vendors
• IT service providers or communication platforms
• Legal authorities when required by law

We do not sell personal information.

3.1 SMS Consent Protection
SMS consent is protected and is not shared with third parties.

4. SMS Communications
Users who opt in may receive SMS messages including:

• Appointment confirmations and reminders
• Technician arrival notifications
• Service updates and project alerts
• Administrative or account-related communications

Reply STOP to opt out. Reply HELP for assistance.

5. Data Security
We implement commercially reasonable safeguards to protect personal information.

6. Your Rights
Depending on your jurisdiction, you may have the right to:

• Access information held about you
• Request correction or deletion
• Withdraw consent for communications

Requests may be submitted to info@absolutefireandflood.com.

7. Children's Privacy
We do not knowingly collect personal information from individuals under age 13.

8. Policy Updates
We may amend this Policy periodically. Updates will be posted with the revised effective date.